Terms & conditions

1. Trader identification

Under Portuguese Decree-Law no. 24/2014 of 14 February, article 4(1)(a) — which implements the EU Consumer Rights Directive for distance contracts:

Trader

Gilda Aires, trading as "Chris & Gill DesignCo"

Tax ID (NIF)

211367788

Address

Travessa do Sol, n.º 3, 3810-922 Aveiro, Portugal

Phone

+351 911 556 848 (Portuguese mobile rate)

Email

info@chrisandgill.shop

2. Scope

These terms and conditions apply to all orders of handmade pieces (mugs, tumblers, notebooks, magnets and similar items) from Chris & Gill DesignCo, ordered via Instagram DM (@chrisandgilldesignco) or email.

3. Orders and prices

Orders are placed via Instagram DM or email, where the product, any personalization, price, payment and delivery are agreed. An order is considered confirmed once both parties agree on these details through that channel. Prices shown on the site are in euros (€) and don't include shipping costs, which are communicated separately.

4. Delivery times and conditions

• Portugal (mainland and islands): 3 to 5 business days after the order and payment are confirmed.
• Rest of the European Union: 7 to 14 business days after the order and payment are confirmed.

Shipping costs vary by destination and order size, so they're agreed and communicated individually via DM before each order is confirmed. Personalized pieces may need extra production time, which we'll let you know about in advance.

5. Right of free withdrawal

Under article 10 of Decree-Law no. 24/2014 of 14 February, you have the right to withdraw from the contract without giving any reason, within 14 calendar days from the date you receive the product(s).

To exercise this right, simply inform us of your decision in an unambiguous statement — by email to info@chrisandgill.shop or by Instagram DM. After that, you must return the product without undue delay and, in any case, within 14 days, in good condition and, where possible, in its original packaging. Return shipping costs are your responsibility, unless otherwise agreed. Once we receive and check the returned product, we'll refund the amount paid — including standard delivery costs — within 14 days at the latest.

Important note: under article 17 of the same law, the right of withdrawal does not apply to goods made to your specifications or clearly personalized — for example, pieces with a custom name, text or design made at your request.

6. Alternative Dispute Resolution (ADR)

In case of a consumer dispute, you can turn to an Alternative Dispute Resolution (ADR) entity. The list of authorized ADR entities in Portugal is available on the Consumer Portal: consumidor.gov.pt.

For cross-border disputes within the EU, the European Online Dispute Resolution (ODR) platform is also available: ec.europa.eu/consumers/odr.

7. Complaints Book

This business has an Electronic Complaints Book ("Livro de Reclamações"), as required under Portuguese law. You can file a complaint at livroreclamacoes.pt.

8. Data protection

Personal data processed through this website and your orders is handled under our Privacy Policy. We don't collect or store payment data; orders and customer communication happen via Instagram and email, subject to their own privacy policies (Meta).

9. Contact

For any questions about these terms and conditions, contact us by email (info@chrisandgill.shop) or by Instagram DM (@chrisandgilldesignco).